It demonstrates you’re motivated to work hard and are open to criticism. Your hard work will help your employees work better now (and manage better someday). Focusing on understanding the feedback by questioning and restating what you heard the person say usually defuses any feelings you have of hostility or anger. “I really appreciate your feedback! 17. 1. But many people tend to get defensive when they're being criticized, especially if they're being criticized in the wrong way. Respond by thanking the person giving the feedback. Asking for more constructive feedback when all you get is praise takes you from being a good employee to going above and beyond. Avoid engaging in a debate; instead, ask questions to get to the root of the actual issues being raised and possible solutions for addressing them. Reading Time: 13 minutes Ongoing employee feedback is the key to moving away from outdated performance reviews and helping people develop. Keeping a feedback channel open allows employees to flag issues when they arise and the chance to express satisfaction when things go well. However, being open with employees about the company’s performance and future plans prevents speculation, keeps anxiety levels low, and can even offer an increased sense of ownership and trust. A common pitfall is to accept or dismiss the feedback too quickly. Therefore, it can be difficult when we're faced with ideas that challenge our own and, though we may wish to be open-minded, we may struggle with the act of it from time to time. Being open to receiving feedback helps to build trust between colleagues. If someone struggles with criticism, help him or her as you would with any other skill, and temper your approach using the strategies above. The employee experience can be exciting, challenging, and fun. When you have regular feedback implemented in your organization (perhaps at a weekly meeting or via the company intranet, or even an email prompt on Fridays), begin the next phase of feedback, which is constructive. All of those are hallmarks of a highly engaged workforce, and it’s no secret that engagement directly impacts the bottom line. A pitch of concern brings in a sense of importance and care. Take time to think through the information and its potential value . Accepting constructive criticism is also the key to getting promoted at work, because feedback is a crucial part of rising within a company. While it’s easy to react emotionally right away – … Be open to understanding what drives your team to feel a sense of fulfillment and joy. Here are some ways to make sure no one's misunderstood. Positive feedback is especially important because it increases morale, encourages good work and helps provide a sense of purpose. Even worse, being blindsided when you think you’re doing a great job can be a major confidence hit. Because at Kazoo, we’re passionate about bringing together all the tools you need to make work work better for everyone. This included the most successful people you know. Open-minded employees are usually better equipped to cope with jobs and co-workers who are different than what they are used to. Being proactive builds your personal brand and reputation at work. Ask Questions to Deconstruct the Feedback. Getting negative feedback is never easy—even if you know it’s coming. He doesn’t accept responsibility well. Some people use the phrase "feedback is a gift," but we all know that it can be the hardest gift to receive. Even though it may feel like you are being attacked when the feedback’s coming from multiple people simultaneously, be open to the feedback, let it settle in, and then decide what you want to do with it. So, you must be prepared to understand the work … Instead of trying to justify your actions or blame someone or something else, carefully listen to what is being said. Taking feedback in stride is an important professional skill, and one you want all of your employees to possess. Feedback is a source of knowledge. Games. Instead of being an exploiter of talent, organizations with feedback cultures are investors in talent. If you really disagree, are angry or upset, and want to dissuade the other person of their opinion, wait until your emotions are under control to reopen the discussion at a later date . During these difficult times, when so many of us had to radically adjust our work-life balance, our budgets, and our social dynamics, you can expect an uptick in instances of unintentional poor work performance for non-work reasons. He is always open to receiving feedback on his work. 18. Some people like to be complimented before and after they receive feedback, while other people don't necessarily care. “Consider asking your boss to offer suggestions and work with you on a plan to get better,” Darrisaw says. He frequently looks for excuses for failure instead of accepting responsibility. Darrisaw recommends asking questions to understand the feedback and develop goals. Perception is reality. Though some things may be difficult to hear or to admit, keep in mind the value of knowing. Nothing pleases a boss more than the sense that her feedback is being heard, and that an employee has a genuine willingness to improve. Ask for feedback. I agree that the team did an outstanding job and I plan to celebrate the results at the next staff meeting.” Establish a culture of listening and reap the rewards. Opening that door provides you with more opportunities for growth, including being able to hear constructive feedback at all times without becoming defensive or standoffish. When the time comes to ask for feedback, you must be willing to accept the answers with an open mind. Employee voices are valued. Reflect on your own performance and ask for specific examples to help you understand the feedback. Most people know that the freedom to be frank doesn't mean it's open season on disrespect. The same goes for telling Mary that she is late to work too often. Employee feedback is information given about a person’s actions at work, to be used as a guide for future improvement. Open communication can feel a little daunting for leaders who may be insecure or used to coming up with all the ideas. Being open-minded doesn’t just mean accepting new ideas and tolerating other people, or expressing a certain degree of flexibility. People can count on you for your reliability. However, this lets the other person know that you’re open to hearing more critical feedback from them in the future. In order to be receptive to feedback, it’s key that you are open and refrain from getting defensive. ... step is to the open the door to feedback… This is feedback that makes good work better. #22. Every business has guidelines about how feedback is handled. ‘Adopt a growth mindset’ (Alidina, 2018). When providing feedback, there are definitely positive ways and hurtful ways a conversation can go. Be Specific With Negative Feedback . Employers usually want to hire someone they can mold into the type of employee who fits well in their organizational culture. Instead, describe the specific behavior and identify the business implications of the action. A proactive employee thinks ahead, acts ahead and gets ahead. Below Expectations He often tries to offset responsibility onto others. Taking offense can send the wrong message and work against you. 1. Great feedback is a critical element of best-practice performance management. He is very reluctant to acknowledge his failures. Whether the person is well-meaning or just being mean-spirited doesn’t really matter. Future Of Work. Being open-minded typically makes you more adaptable to a unique work environment and job. When you want to give feedback to a person, make it a point to give the feedback … Processing feedback will take more than a few seconds, and you don’t want to seem dismissive. This, in part, means being open to opinions and ideas that may differ from your own. 49 Best Quotes on Feedback. Suggesting, "John, you sure goofed that up," might be true, but it does not tell John what he did wrong. A strong feedback culture welcomes feedback and uses it to foster the growth of individuals, teams, and the organization. To Create Open Communications In Your Team, Keep the End Goal In Mind. ... for conveying to others your receptiveness to coaching and to practice being more coachable. Unfortunately, many leaders unintentionally do things that actually work against creating open communication so we need to be aware of these too. Do you enjoy the work that you do? The ideology that work needs to be a struggle is outdated. Here are my top 5 tips for being receptive to constructive feedback. Direct feedback. Being receptive to your colleagues’ feedback also makes you a … 1. 10. Managers need to step up their open-mindedness and empathy when communicating with their teams. 5. Most of us are brought up with a set of beliefs and values and, throughout our lives, tend to surround ourselves with people who share the same values and beliefs. One-sided conversations cause hurt feelings, sap morale and hinder resolution. Now it’s time to process the feedback—you’ll probably want to get more clarity at this point and share your perspective. But here’s the thing: Pretty much everyone gets constructive criticism at some point during their career. Mindfulness in the workplace involves being in the present and not judging your innate talent or intelligence – rather, being open to new possibilities (or, … Using the Johari window to get feedback at work. Effective feedback is specific. This week, I’m sharing some of my favourite quotes on feedback – from Winston Churchill to Elon Musk, there’s some powerful thinking here on the how and why of giving better feedback. 3. The best way to start this is through regular positive feedback. In this article, we discuss the importance of positive feedback with 10 examples of positive feedback you can use for your next employee performance review. Avoid anger, frustration and harsh tone while giving a negative feedback, let your silent expressions do the work. 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