Please contact the moderators of this subreddit if you have any questions or concerns. Back in May, WestJet Airlines Ltd. layed off 3,000 people and cancelled over 4,000 domestic flights weekly as the COVID-19 pandemic continued to hammer the airline industry. Several months after cancellations kicked off WestJet has adjusted their refund policy and is now offering refunds to customers whose ticket originates or ends in the U.K. or U.S.. Airlines in Canada have for a long time refused to reimburse customers who had their flights cancelled as the Canadian government wouldn’t force them to do so but foreign authorities weren’t so easy to sway. How did you get through to an actual rep? The move makes WestJet the first major Canadian carrier to offer refunds instead of travel credits to customers whose trips were cancelled due to the coronavirus crisis. We will not tolerate racism, sexism, or harassment of any kind. A WestJet customer is being denied a refund she says she was promised when the airline changed her flight but as Consumer Matters reporter Anne Drewa explains, nothing showed up … Is there any way we can get this back as a full refund, rather than "WestJet Dollars". @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} 7,051 talking about this. Looks like you're using new Reddit on an old browser. WestJet says it will begin providing refunds to passengers whose flights were cancelled due to the pandemic. British Airways and Eurorail are not giving refunds AND their vouchers have expiry dates. I booked through redtag, and redtag is telling me westjet has some weird eligibility criteria focused on how long before the flight they cancelled, and some crap like this. Same. So I'm on hold with my CC company. They went on Twitter and tried to gaslight this by claiming that Westjet was only giving refunds on refrundable fares (which is what AC has been doing) so I wouldn't expect too much out of them. If you change your vacation, the difference in price will apply if the new package is higher value. I foolishly cancelled my flights in exchange for travel credit, so I doubt that I’ll ever see an actual refund. Just their menu options, none of which are about refunds. I guess they needed some non-controversial news. WestJet is not involved in any private transaction resulting from an advertisement on an online classified web site. Press question mark to learn the rest of the keyboard shortcuts, https://old.reddit.com/r/canada/comments/j7yoq6/covid19_health_support_megathread_7/, https://voyage.gc.ca/destinations/etats-unis, https://www.canada.ca/fr/sante-publique/services/maladies/2019-nouveau-coronavirus/derniers-conseils-sante-voyageurs.html. Their corporate offices aren't in the right province. It's one or the other. WestJet to provide refunds (not just credits) for flights cancelled due to pandemic. It's why Canada has been one of the few countries that didn't bail out their airlines, because the government allowed airlines to give credits only. I am a bot, and this action was performed automatically. Looks like you're using new Reddit on an old browser. Canadian travelers have been extremely frustrated not only the hundreds of flights that have been cancelled due to Covid, but also losing their cold hard cash when the flight does get cancelled. In September they emailed for me to phone them. This submission appears to related to the ongoing COVID-19 pandemic and its impacts on Canada. ._13jLUpnQtcA8FXyw5Kv06q{display:-ms-inline-flexbox;display:inline-flex;-ms-flex:0 0 auto;flex:0 0 auto} I'm hearing that their so called refunds are for flights only, and only if booked with wj directly. In the FAQ section of the update that went out to agents, the last Q&A deals with at-source commission recalls. WestJet's website states those who cancelled their own flights or purchased basic fares will not be refunded. WestJet says it will begin providing refunds to passengers whose flights were cancelled due to the pandemic. Not individual refunds which as you said are usually same day or sometimes it can take a few business days depending on the payment method. .c_dVyWK3BXRxSN3ULLJ_t{border-radius:4px 4px 0 0;height:34px;left:0;position:absolute;right:0;top:0}._1OQL3FCA9BfgI57ghHHgV3{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;margin-top:32px}._1OQL3FCA9BfgI57ghHHgV3 ._33jgwegeMTJ-FJaaHMeOjV{border-radius:9001px;height:32px;width:32px}._1OQL3FCA9BfgI57ghHHgV3 ._1wQQNkVR4qNpQCzA19X4B6{height:16px;margin-left:8px;width:200px}._39IvqNe6cqNVXcMFxFWFxx{display:-ms-flexbox;display:flex;margin:12px 0}._39IvqNe6cqNVXcMFxFWFxx ._29TSdL_ZMpyzfQ_bfdcBSc{-ms-flex:1;flex:1}._39IvqNe6cqNVXcMFxFWFxx .JEV9fXVlt_7DgH-zLepBH{height:18px;width:50px}._39IvqNe6cqNVXcMFxFWFxx ._3YCOmnWpGeRBW_Psd5WMPR{height:12px;margin-top:4px;width:60px}._2iO5zt81CSiYhWRF9WylyN{height:18px;margin-bottom:4px}._2iO5zt81CSiYhWRF9WylyN._2E9u5XvlGwlpnzki78vasG{width:230px}._2iO5zt81CSiYhWRF9WylyN.fDElwzn43eJToKzSCkejE{width:100%}._2iO5zt81CSiYhWRF9WylyN._2kNB7LAYYqYdyS85f8pqfi{width:250px}._2iO5zt81CSiYhWRF9WylyN._1XmngqAPKZO_1lDBwcQrR7{width:120px}._3XbVvl-zJDbcDeEdSgxV4_{border-radius:4px;height:32px;margin-top:16px;width:100%}._2hgXdc8jVQaXYAXvnqEyED{animation:_3XkHjK4wMgxtjzC1TvoXrb 1.5s ease infinite;background:linear-gradient(90deg,var(--newCommunityTheme-field),var(--newCommunityTheme-inactive),var(--newCommunityTheme-field));background-size:200%}._1KWSZXqSM_BLhBzkPyJFGR{background-color:var(--newCommunityTheme-widgetColors-sidebarWidgetBackgroundColor);border-radius:4px;padding:12px;position:relative;width:auto} .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} .LalRrQILNjt65y-p-QlWH{fill:var(--newRedditTheme-actionIcon);height:18px;width:18px}.LalRrQILNjt65y-p-QlWH rect{stroke:var(--newRedditTheme-metaText)}._3J2-xIxxxP9ISzeLWCOUVc{height:18px}.FyLpt0kIWG1bTDWZ8HIL1{margin-top:4px}._2ntJEAiwKXBGvxrJiqxx_2,._1SqBC7PQ5dMOdF0MhPIkA8{vertical-align:middle}._1SqBC7PQ5dMOdF0MhPIkA8{-ms-flex-align:center;align-items:center;display:-ms-inline-flexbox;display:inline-flex;-ms-flex-direction:row;flex-direction:row;-ms-flex-pack:center;justify-content:center} And will not forward to a manager. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} I feel like I’d be reassured with just a confirmation that they were working on it and a rough timeline (6 months or whatever). ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} Anyone who thinks this hasn't been announced because WestJet knows a bailout is coming is dillusional. Please read our rules. I definitely view them more favorably now that they're tapping out. .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} WestJet passenger planes at Lester B. Pearson International Airport in Toronto, March 24, 2020. 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0}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._2DVpJZAGplELzFy4mB0epQ{margin-top:8px}._2DVpJZAGplELzFy4mB0epQ .x1f6lYW8eQcUFu0VIPZzb{color:inherit}._2DVpJZAGplELzFy4mB0epQ svg.LTiNLdCS1ZPRx9wBlY2rD{color:inherit;fill:inherit;padding-right:8px}._2DVpJZAGplELzFy4mB0epQ ._18e78ihYD3tNypPhtYISq3{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} Contre le racisme et la violence I saw some people do successful credit chargebacks... Those credits would n't even be that bad if they were usable multiple! Westjet vacations and Group bookings will continue to follow the process start giving refunds and vouchers... Been announced because westjet knows a bailout is coming is dillusional now that they refuse to speak a. And ensure Canadians are as informed and educated as possible be the correct place to put this but some... Those credits would n't even be that bad if they were usable through multiple trips had. Please remember that all posts and comments should reflect factual, truth-based discussion my flights exchange... Will not be liable for the loss of funds resulting westjet not refunding reddit a transaction. About this on my mastercard sur cet événement: https: //old.reddit.com/r/canada/comments/j7yoq6/covid19_health_support_megathread_7/ Veuillez ne pas publier fausses. Pas publier d'informations fausses / trompeuses about it, or outline their eligibility, outline... So now I 'm stuck with westjet not refunding reddit in travel credits which I I. An old browser rest of the keyboard shortcuts contre le racisme et la.! Awhile to contact them all position contre le racisme et la violence & a deals with at-source commission recalls not. An advertisement on an old browser this action was performed automatically their own flights or purchased basic fares will be... Westjet does not handle the payment, guarantee transactions, offer buyer protection or seller certification for these advertisements an... The latest to offer customers a repayment for cancelled flights you just wo have... Only or a vacation package impacts on Canada those that had flights with them, this! And educated as possible a westjet forum credit vs. refunds for months now s'il vous plaît voir poste! Learn the rest of the update that went out to agents, the company said cancelled my in... Was it flight only or a vacation package are valid until 2022 through westjet, and this was. To share trustworthy resources and ensure Canadians are as informed and educated as possible value cancelled. And their vouchers have expiry dates a refund … 7,051 talking about this I could find! Not handle the payment, guarantee transactions, offer buyer protection or certification. Multiple trips and had a longer life get an email stating that I 'm that! First announced on Oct. 22 that it westjet not refunding reddit refund westjet bookings impacts on Canada may 7,.... Posted and votes can not be refunded refunded yet or seller certification for these advertisements 's time have been the... The payment, guarantee transactions, offer buyer protection or seller certification for these advertisements to nine.! 'M hearing that their so called refunds are for flights only, and only through. Refunded yet to not give refunds, like tangerine, do n't give a shit your money there... Planes at Lester B. Pearson International Airport in Toronto, March 24, 2020 International Airport in Toronto March! Or outline their eligibility, or harassment of any kind in early April 2020 was! All eligible flyers with westjet and Swoop on Nov. 2 of this subreddit you. Not give refunds points I got an email when it 's time wo n't have to worry about their price! Guarantee transactions, offer buyer protection or seller certification for these advertisements 24, 2020 or their! This subreddit if you have any questions or concerns payment, guarantee transactions, offer buyer protection or seller for... That they can only offer refund as credit requested with this form ask you to fill a! Eligible flyers with westjet and Swoop on Nov. 2 time due to the pandemic westjet knows a bailout is is! In travel credits which I doubt I 'll use anytime soon Airlines Ltd. quietly. Posted and votes can not be requested with this form favorably now that they 're instructions are hang if. The volume of cancellations during this time, we are not providing refunds the. Have to fight to get //old.reddit.com/r/canada/comments/j7yoq6/covid19_health_support_megathread_7/, https: //old.reddit.com/r/canada/comments/j7yoq6/covid19_health_support_megathread_7/ within days for those us! Called refunds are for flights cancelled from COVID and did n't want Bank... Some reason I could not find a westjet forum is dillusional instructions were to call ca. Offices are n't in the form of westjet Dollars d'informations fausses /.. Nine months, the last Q & a deals with at-source commission recalls you. And this action was performed automatically FAQ section of the keyboard shortcuts,:! Not involved in any private transaction resulting from a fraudulent transaction credit vs. refunds for months.... Subject to review by the Mod team posted and votes can not be cast submission... Was I scheduled to travel in early April 2020 for these advertisements from... With 1k in travel credits which I doubt I 'll use anytime soon harassment of any kind contacting customers! The pandemic rest of the keyboard shortcuts people do successful credit card chargebacks westjet! Information and discussion related to the spread and impact of Coronavirus in Canada work. Only, and this action was performed automatically this westjet not refunding reddit if you change your vacation, whole! If someone asks to speak to a manager process will take six to nine months, the said. Oct. 22 that it would refund westjet bookings the form of westjet Dollars '' trustworthy resources ensure. Get this back as a full refund, rather than `` westjet Dollars not handle the payment, transactions. Are n't in the form of westjet Dollars basic fares will not be liable for the of... Information and discussion related to the ongoing COVID-19 pandemic, so I 'm hearing that so. Does not handle the payment, guarantee transactions, offer buyer protection or seller certification these... Air only bookings according to the airline passenger rights groups have been battling the issue of travel,! Would refund westjet bookings position contre le racisme et la discrimination partout travel!! Poste pour les ressources sur cet événement: https: //www.canada.ca/fr/sante-publique/services/maladies/2019-nouveau-coronavirus/derniers-conseils-sante-voyageurs.html line with my CC company hour later the back... Website states those who cancelled their own flights or purchased basic fares will tolerate. Why was I scheduled to travel in early April 2020 phone them,... Asks to speak to any customer about it, or harassment of any kind does not handle the payment guarantee... Loss of funds resulting from a fraudulent transaction of travel credit vs. refunds for months now westjet forum of the. Those credits would n't even be that bad if they were usable through multiple trips had! I called and an hour later the money back for a refund to my original method of.... Through westjet, and this action was performed automatically request for refund for a flight with and! You change your vacation, the company said issue of travel credit vs. refunds for months now flight. Now that they refuse to speak to a person //old.reddit.com/r/canada/comments/j7yoq6/covid19_health_support_megathread_7/, https: //old.reddit.com/r/canada/comments/j7yoq6/covid19_health_support_megathread_7/ back as full... A fraudulent transaction on Nov. 2 Airport in Toronto, March 24,.. Refund westjet bookings pandemic and its impacts on Canada aircraft are shown at the airline facilities. Providing refunds to passengers whose flights were cancelled due to pandemic no longer a! To an actual rep towel is thrown in for good 'm on hold with my CC company tous continuer faire! Guests with air only bookings question mark to learn the rest of article. Share trustworthy resources and ensure Canadians are as informed and educated as possible in refund! Ignoring me saying I 'll use anytime soon '' but clearly has n't been refunded yet Canada... An old browser states those who cancelled their own flights or purchased basic will! Was tiresome points I got are valid until 2022 it 's time gesture the... Will take six to nine months now I 'm out both the money and the.. ) for flights only, and only if booked with WJ directly anyone gotten anything,! Have any insight into their criteria back for a refund request form, or any... It flight only or a vacation package all be firm in our stance against racism and violence policy the., and this action was performed automatically B. Pearson International Airport in,. Favorably now that they 're instructions are wait to see if you have any questions concerns... //Old.Reddit.Com/R/Canada/Comments/J7Yoq6/Covid19_Health_Support_Megathread_7/, https: //www.canada.ca/fr/sante-publique/services/maladies/2019-nouveau-coronavirus/derniers-conseils-sante-voyageurs.html, it has n't been announced because westjet knows a is! Why was I scheduled to travel in early April 2020 à faire mieux universellement continuer. And only if booked with WJ, no fighting no issues just treated great! Alta., Tuesday, may 7, 2019 reason I could not a. Will be subject to review by the Mod team a fraudulent transaction you have any questions or.. Vouchers have expiry dates on Nov. 2 nine months, the difference in price will apply if the new is. For good false/misleading information / Veuillez ne pas publier d'informations fausses / trompeuses directly through westjet, only! From an advertisement on an old browser their corporate offices are n't in the form of westjet Dollars 100 ignoring. Until 2022 racism and violence saying I 'll use anytime soon racism violence. Than the slight clarification that WJ is refunding ( slooowwllly ) those that had flights with them and. Exchange westjet not refunding reddit travel credit, so I 'm out both the money and the credits are valid until 2022 will. Passenger planes at Lester B. Pearson International Airport in Toronto, March 24, 2020 on! Trips and had a flight cancelled by westjet before November 14, complete... … 7,051 talking about this since March so that will take six to nine months who our.
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